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Privacy Policy

Last updated: December 1, 2021

This Privacy Policy applies to Lindora, LLC (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, and share the personal information that we gather in-person in one of our many clinics, on the subdomains and websites on www.lindora.com and www.lindoranutrition.com (the “Sites”), or through your use of our products and services. By continuing to use our Sites, you agree to the terms of this Privacy Policy.

Please click the following links to learn more about our Privacy Policy:

1. What Types of Personal Information Do We Collect?
2. How Do We Use Personal Information?
3. How Do We Share Personal Information?
4. How Do We Respond to ‘Do Not Track’ Signals?
5. Cookies
6. Your Privacy Choices
7. International Transfers of Data
8. Children’s Privacy
9. Change of Control
10. Security and Data Retention
11. Policy Changes
12. Contact Information

1. What Types of Personal Information Do We Collect?
Information You Give Us. You may give us information by signing up for a Lindora Clinic or Lindora Nutrition account online, entering information through our online forms or surveys, visiting a clinic in-person for services, or contacting us by phone or email for information or customer service.

The categories of information include:

Contact information, such as name, address, location, email address, and telephone number
Online identifiers, such as Internet Protocol (“IP”) address, cookies, username, and password
Financial information, such as credit card information, for processing purchases and subscriptions
Health information, such as information pertaining to your diet, nutrition, lifestyle, body composition, and exercise habits
Commercial information, such as a record of products purchased or subscription history
Inferences about your consumer preferences

The sensitive categories of information include:
Financial account, debit card, or credit card number in combination with any required security code, for processing purchases or subscriptions

Information We Automatically Collect. Like many website operators, we collect information that your browser sends whenever you visit our Sites.

This includes Log Data, such as your computer’s IP address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting and other means, such as Google Remarketing and Facebook Pixel.

You can control cookies in your browser to enable or disable them. Learn more in our Cookie Policy.

Information We Collect From Third Parties. If you access our Sites through third parties (e.g., Facebook or Google), or if you share content from our Sites to a third-party social media service, the third-party service will send us certain information about you if the third -party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third-party service.

2. How Do We Use Personal Information?
We use your personal information as follows:

-To provide you with our services, which involves customizing weight loss and wellness programs to you
-To market our products and/or services to you
-To process payments for products purchased or membership subscriptions
-With respect to website cookies, to share with third-party marketing partners to provide tailored advertising on our Sites and other websites that you may visit
-To analyze Sites usage and improve the services offered
-For market research, project planning, troubleshooting problems
-To provide you with employment opportunities
-For detecting and protecting against error, fraud or other criminal activity

3. How Do We Share Personal Information?
Testimonials. With your consent, we may obtain and post testimonials or reviews for inclusion on our websites or elsewhere. Your testimonials or reviews may remain even after you suspend or cancel your membership.

Affiliates and Service Providers. We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. The service providers we use help us to:
run, operate and maintain our Services through third party platform and software tools;
complete health assessments and lab analyses;
perform content moderation and crash analytics;
run email and mobile messaging campaigns;
perform marketing analytics;
provide measurement services and target ads (you can opt out of these services at websites such as http://www.aboutads.info/choices and http://www.youronlinechoices.eu/);
provide payment attribution; and,
provide technical and customer support.

Aggregated Data. We may also aggregate or otherwise strip information of all personally identifying characteristics and may share that aggregated, anonymized data with third parties or publish it. This data does not personally identify you and helps us to measure the success of the Services and its features and to improve your experience. We reserve the right to make use of any such aggregated data as we see fit.

Third Party Marketing and Advertising Organizations. With respect to website cookies, we share your information with third party marketing and advertising partners to market our services on our Sites and other websites that you may visit. Learn more in our Cookie Policy.

Third Party Links and Websites. Our Sites may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information in order to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or to protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

4. How Do We Respond to ‘Do Not Track’ Signals?
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.

5. Cookies
To make our Sites and services work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another. To learn more, please see our Cookie Policy.

Google Analytics. We use Google Analytics. We use the information we get from Google Analytics only to improve the Sites. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.

Google Ads/Facebook Pixel. We also use Google Ads and Facebook Pixel to deliver tailored advertising on our Sites and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.

6. Your Privacy Choices
Please contact us if you would like to request access and/or make any changes to your personal information.

Marketing Opt Out: We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Information” section below. You will still continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).

Exercising Your Privacy Rights. We have listed the privacy rights for several jurisdictions below, but we understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws.

California Privacy Rights

If you are a California consumer, you have the following rights under the California Consumer Privacy Act of 2018 (CCPA):

-The right to know what personal information is being collected about you.
-The right to know whether your personal information is sold or disclosed and to whom.
-The right to say no to the sale of personal information.
-The right to access your personal information.
-The right, in certain circumstances, to delete the information you have provided to us.
-The right to equal service and price, even if you exercise your privacy rights.

Request for Information and Deletion (CCPA). California consumers have the right to request, up to twice in a 12-month period, that a business that collects personal information about the consumer disclose to the consumer the information listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information.

(1) The categories of personal information it has collected about that consumer.
(2) The categories of sources from which the personal information is collected.
(3) The business or commercial purpose for collecting or selling personal information.
(4) The categories of third parties with whom the business shares personal information.
(5) The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
(6) The categories of personal information that the business disclosed about the consumer for a business purpose.
(7) The specific pieces of personal information it has collected about that consumer.

To make such a request, please call us at the following toll-free number 1-800-LINDORA (1-800-546-3672) or visit this webpage www.lindora.com/contact-us/. We will require you to verify your identity before responding to any requests to exercise your rights.

Do Not Sell My Personal Information (CCPA). California consumers have the right to opt out of the sale of the consumer’s personal information. We do not sell your email address, shopping cart data, or other marketing information to third parties. However, under the CCPA, some sharing of personal information necessary to provide you with personalized ads may be considered a “sale,” even if no money is exchanged, such as our use of Facebook Pixel and similar technologies. You may learn more about how to opt out of such personalized ads through our Cookie Policy.

Third Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the third parties’ direct marketing purposes.

7. International Transfers of Data
Any data that you provide to us may be accessed, shared or processed by our offices, located in the United States, and service providers located in the United States, if such data transfer is necessary for the specific purpose for which you submitted your data (such as the provision of goods or services under a written contract).

This may entail a transfer of your personal information across international borders. The data protections standards may differ and be lower than the standards enforced in your jurisdiction.
We maintain appropriate safeguards as required by applicable law for any personal information transferred internationally, and as required by applicable law, will seek your consent prior to such transfers.

8. Children’s Privacy
The Sites are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us using the contact details provided in the “Contact Information” section below. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

9. Change of Control
Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If we sell, merge or transfer any part of the business, part of the sale may include your personal information.

10. Security and Data Retention
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personal information obtained through the Sites, we cannot ensure or warrant the security of any information you transmit to us.

We retain information from or about you for so long as necessary to fulfill the purposes outlined in this Privacy Policy. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.

11. Policy Changes
We may change our Privacy Policy at any time. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.

11. Contact Information
If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:

Contact form: https://www.lindora.com/contact-us/

Phone: 1-800-LINDORA

Email: customer_service@lindora.com

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